At HalloCall, customer satisfaction and transparency are core principles.
This Refund Policy outlines the conditions under which refunds or replacements may be issued for prepaid eSIM data services purchased through our platform.
By purchasing from HalloCall, you agree to the terms described below
- No Refunds for Incompatible Devices HalloCall does not provide refunds in the following situations:
• The customer’s device is not eSIM-compatible
• The device is carrier-locked or region-locked
• The eSIM cannot be activated due to manufacturer, operating system, or carrier restrictions
It is the customer’s responsibility to verify that their device supports eSIM technology before purchase. A list of compatible devices is available at https://glo.codiea.io/compatibility - When a Replacement or Refund May Be Issued A replacement eSIM or refund may be issued only when the issue originates from HalloCall’s side, including:
• Invalid or corrupted eSIM QR code or installation profile
• Verified activation failure on a compatible and unused device
• A confirmed system or technical error on HalloCall’s part that prevents delivery or activation
In such cases: – We will first offer a replacement eSIM at no additional cost. – If the replacement does not resolve the issue, a full refund may be processed to the original payment method. - Total Service Outage If the purchased eSIM service is completely unavailable and no fix or alternative can be provided:
• You may request a full refund.
• Refunds for confirmed outages are processed within 72 hours of verification.
This does not apply to temporary slow speeds, localized coverage issues, or regional network limitations. - How to Request Support If you believe your purchase qualifies for a refund or replacement:
Submit a support ticket via https://glo.codiea.io/support
Include the following details: – Your Order ID – A detailed explanation of the issue – Screenshots or diagnostic confirmation from your device (if available)
Our support team will investigate promptly and respond with the next steps. - Payment Methods and Refund Timeline HalloCall accepts multiple payment methods, including:
• Credit/Debit Cards and local payment options (via Stripe)
• Crypto Payments (via TripleA)
Approved refunds are issued only to the original payment method used at the time of purchase.
Processing times may vary depending on the payment network:
Payment Method | Refund Timeline Card / Stripe Payments | 3–7 business days after approval Crypto (TripleA) | Varies depending on blockchain congestion and wallet address verification
HalloCall and SwiftReload Inc are not responsible for delays caused by third-party processors, blockchain network congestion, or intermediary fees. Any network or transaction fee deducted by the processor may be non-refundable if it cannot be recovered. - Non-Refundable Scenarios Refunds will not be issued under the following conditions:
• Device is incompatible, locked, or unsupported
• Incorrect region, plan, or data coverage selected by the user
• eSIM already delivered and successfully activated
• Intentional misuse, resale, or unauthorized sharing of eSIMs
• Violation of HalloCall’s Terms of Service or fraudulent behavior - Final Notes HalloCall reserves the right to deny refund requests that do not meet the criteria outlined in this policy. All refund and replacement decisions are made by SwiftReload Inc in good faith and are final. Our goal is to maintain fairness and service integrity for all users.
- Contact Us For support or refund-related inquiries: [email protected] https://glo.codiea.io Operated by SwiftReload Inc, Canada
